Thank you for using Taskcrew Services Limited. Taskcrew.co.uk is a website operated by Taskcrew Services Ltd (Taskcrew), registered in England and Wales under Company No 10885007, registered address is Kemp House, 160 City Road, London EC1V 2NX.
1. Introduction to our Terms
1.1 Taskcrew Services Ltd (Taskcrew) is a service that enables individuals and
businesses outsource administration, PA, marketing and other support services.
When you register for our service, you confirm that the services you will request
from Taskcrew will be essential for your business and that you are acting for the
purposes of your business or profession.
1.2 For the purpose of these Terms, you are referred to as the "Client" while Taskcrew Services Ltd being the Supplier, is referred to as “Taskcrew” or ”We”.
1.3 These Terms become applicable from the date on which you register as a client on the Website for a minimum period of one month and continue to be applicable until the agreement constituted by these Terms is terminated in accordance with clause 8
Our website may contain links to other websites. Please note that if you
click on, or follow any links from our site to external websites, our privacy
policy will no longer apply. Always be wary when submitting data to
websites. Always take care to fully read the privacy policies of any such
external site before submitting any personal data as we cannot accept
any responsibility or liability in relation to them.
Charges: the charges payable by the Client for the supply of the Services in accordance with Clause 6.
Commencement Date: for the purpose of calculating when a Client’s time credit expires, commencement date is the date the said time credit or business kit was purchased from Taskcrew
Hourly Charges: charges that have been agreed with Client by means of email or Website for any additional time to be spent in fulfilling the Services in excess of the time allocation represented by the already purchased Taskcrew business kit.
Virtual Assistant: an individual, Freelancer or entity sub-contracted by Taskcrew to assist in providing the Services specified in a particular Task Request. Other staff members belonging to the Taskcrew may also be supplied in this capacity from time to time.
VAT: value added tax which is chargeable under English law for the time being and any similar additional tax.
Task Request: a request for services, submitted by Client by means of the Website, email, SMS or any other means approved by Taskcrew setting out the Client's requirements, including any applicable desired timescales for completion.
Client Material: all documents, information and materials provided by the Client relating to the Services as specified in the Task Request.
Confidential Information: information which the Client provides to Taskcrew (or to a Virtual Assistant/Freelancer) in a Task Request, that Client reasonably expects to be kept secret. This includes confidential details of Client's business, and any payment information provided by Client.
Document: includes, in addition to any document in writing, any drawing, map, plan, diagram, design, picture or other image, tape, disk or other device or record embodying information in any form.
Supplier: Taskcrew Services Ltd (Taskcrew), its subsidiaries or holding companies from time to time and any subsidiary of any holding company from time to time.
Holding company: has the meaning given in clause 2.2
Subsidiary: has the meaning given in clause 2.2
Intellectual Property Rights: patents, rights to inventions, copyright and related rights, trade marks, business names and domain names, rights in get-up, goodwill and the right to sue for passing off, rights in designs, database rights, rights to use, and protect the confidentiality of, confidential information (including know-how), and all other intellectual property rights, in each case whether registered or unregistered and including all applications and rights to apply for and be granted, renewals or extensions of, and rights to claim priority from, such rights and all similar or equivalent rights or forms of protection which subsist or will subsist now or in the future in any part of the world. Services: the services to be provided by Taskcrew under these Terms as described in an email, SMS or Task Request, together with any other services which Taskcrew provides or agrees to provide to the Client.
Website: www.taskcrew.co.uk or any Taskcrew mobile application, or any replacement or substitute for them notified to Client.
Writing: includes email, SMS, the Website, or any other means of written communication agreed between Client and Taskcrew
Work: all documents, products and materials developed by Taskcrew or its subcontractors in relation to a Task Request in any form, including data, reports and specifications (including drafts).
2.2 A reference to a holding company or a subsidiary means a holding company or a
subsidiary (as the case may be) as defined in section 1159 of the Companies Act 2006
and a company shall be treated, for the purposes only of the membership requirement
contained in sections 1159(1)(b) and (c), as a member of another company even if its
shares in that other company are registered in the name of (a) another person (or its
nominee), whether by way of security or in connection with the taking of security, or (b)
as a nominee.
2.3 A reference to a statute or statutory provision is a reference to it as amended or reenacted. A reference to a statute or statutory provision includes any subordinate legislation made under that statute or statutory provision, as amended or re-enacted.
2.4 Any phrase introduced by the terms including, include, in particular or any similar expression, shall be construed as illustrative and shall not limit the sense of the words preceding those terms.
2.5 A reference to writing or written includes email.
2.6 These terms and conditions apply to the exclusion of any other terms that the Client
seeks to impose or incorporate, or which are implied by trade, custom, practice or course of dealing.
2.7 Any descriptive matter or advertising issued by Taskcrew, and any descriptions or illustrations contained on the Taskcrew’s website or advertising material are issued or published for the sole purpose of giving an approximate idea of the Services described in them. They shall not form part of these terms and conditions or have any contractual force.
3. Service Provision
3.1 Taskcrew shall supply Services to the Client. Taskcrew’s normal working hours are
9am to 5pm Monday to Friday (excluding Bank Holidays). Services to the client can
however be carried out outside of these times.
3.2 All tasks which Client requires Taskcrew to undertake shall be specified by the Client in a Task Request. Taskcrew shall process Task Requests in the following way:
3.3 Client shall provide full details and description of the service it is requesting from Taskcrew in a Task Request. Details will include deadlines, all necessary information and materials that will be required to carry out the task.
3.4 On receipt of Client’s Task Request, Taskcrew will review the Task Request and will confirm to Client via email, SMS, phone, the Website, whether or not it accepts the Task Request, or whether additional information, further clarification or any changes are required to the Task Request before it can be accepted by Taskcrew.
3.5 Client accepts that Taskcrew reserves the right to refuse to agree to accept or complete any task requested by the Client. Client accepts that without limitation, Taskcrew may refuse to accept or complete any task where such task fails to comply with the provisions of clause 4.1 below.
3.6 When a Task Request has been approved by Taskcrew as specified in clause 3.4, Client shall not make any changes to the Task Request without written permission from Taskcrew.
3.7 If there are reasons to suspect that Client has not submitted a Task Request in line with these Terms, Taskcrew reserves the right to cancel that Task Request with no liability to the Client. In such a case, the Client may request Taskcrew to refund the monetary value of any unused hours already purchased by the Client in respect of that Task Request.
3.8 Taskcrew will endeavour to meet the Task Request within any stated time frame or time budget. Where it is unable to do so, it will notify the Client of the additional time likely required to complete the task. Client shall then have the choice of purchasing such additional time allocation or abandoning the Task Request (in which case Taskcrew shall be under no obligation to carry on working on it).
4. Client's Obligation
4.1 The client shall observe the following at all times.
(a) co-operate with Taskcrew in all matters relating to the Services;
(b) provide Taskcrew with such information and materials as Taskcrew may reasonably require in order to supply the Services, and ensure that such information is accurate in all material respects;
(c) not submit Task Requests that has not been created by it or that it lacks permission to request;
(d) ensure that the Services requested of Taskcrew are complete and accurate and that Taskcrew has been briefed on all material aspects to enable us commence work;
(e) obtain any permissions, every necessary consent and licences including complying with every relevant legislation in relation to the receipt of the Services by Taskcrew and must give Taskcrew access to any and all relevant materials, properties and any other matters which may be required by Taskcrew to provide the Service;
(f) ensure that it has the right to submit Task Requests, including any Intellectual Property Rights contained in it;
(g) refrain from submitting Task Requests that, if completed, are likely to involve the infringement of any person's Intellectual Property Rights or which might be offensive, illegal, defamatory or which might violate the rights, harm, or threaten the safety of any person;
(h) not submit Task Requests that require the installation of any software beyond the standard Microsoft Office package;
(i) Taskcrew reserves the right to terminate the Service if Client fails to comply with Clause
4.2 Where Taskcrew’s performance of its obligations under these Terms is hindered or delayed by any act or omission of the Client, its agents, subcontractors, consultants or employees, Taskcrew shall not be liable for any costs, charges or losses sustained or incurred by the Client that arise directly or indirectly from such prevention or delay.
4.3 The Client shall be liable to pay to Taskcrew, on demand, all reasonable costs, charges or losses sustained or incurred by Taskcrew (including any direct, indirect or consequential losses, loss of profit and loss of reputation, loss or damage to property and those arising from injury to or death of any person, and loss of opportunity to deploy resources elsewhere) that arise directly or indirectly from the Client's fraud, negligence, failure to perform or delay in the performance of any of its obligations under these Terms, subject to Taskcrew confirming such costs, charges and losses to the Client in writing.
4.4 The Client agrees that Taskcrew may communicate with them by email sent without encryption over the internet. The Client accepts that Taskcrew shall not be responsible for any loss or damage arising from unauthorised interception, re-direction, copying or reading or emails, including any attachments, nor shall they be responsible for the effect on any computer system (or any loss or damage arising from any such effect) of any emails, attachments or viruses which may be transmitted by this means.
4.5 The Client warrants that it has the right to disclose the Confidential Information and the Client Material to Taskcrew and to authorise Taskcrew to use it for the purpose of providing the Services.
4.6 On registering with the website, the Client will be required to choose login details for its account. The Client acknowledges and agrees that it is entirely responsible for safeguarding and maintaining the confidentiality of the username and password used to access its account. Client authorises Taskrew to assume that any person using the Website with Client's username and password is the Client or is authorised to act for the Client. Client agrees to notify Taskcrew immediately if it has reasons to suspect or becomes aware of any unauthorised use of its account, or any unauthorised access to or misuse of its login details.
4.7 The Client agrees not to reproduce, duplicate, copy or re-sell the Services, the Website or any part of them.
4.8 The Client acknowledges that it is not entitled to direct or control the work of any Virtual Assistant/Freelancer, or impose any specific time of day or location in which the Task Request is to be completed.
4.9 Client acknowledges that the range of Services provided are neither fixed nor unlimited, and that Taskcrew may without liability (i) refuse to accept any Task Request; and (ii) increase or reduce the scope of the Services at any time.
5. Taskcrew’s Obligation
5.1 We warrant that we will use reasonable care and skill in our provision of Services
5.2 We shall use reasonable endeavours to meet any performance dates specified in the Task Request. However, such dates shall only be estimates and time for performance by Taskcrew shall not be of the essence of these Terms or of any Task Request.
5.3 We will endeavour to follow the instructions provided in the Task Request, Client acknowledges that it shall have no control over the manner in which, or the location at which, the Services shall be provided, nor the choice of tools and equipment by which the Services will be provided.
5.4 We will ensure that Virtual Assistants/Freelancers record the amount of time it has taken to complete each Task Request.
5.5 We will endeavour to ensure that the Website is free from viruses, trojans, or other malware
5.6 We shall have the right to make any changes to the Services which are necessary to comply with any applicable law or safety requirement, or which do not materially affect the nature or quality of the Services, we shall notify the Client in any such event.
5.7 All of these Terms and Conditions apply to the supply of any Services by Taskcrew unless we specify otherwise.
6. Charges and Payment
6.1 The Client shall be solely responsible for the payment of the Charges.
6.2 All Charges exclude VAT, which shall be added by Taskcrew to its invoices at the appropriate rate for Clients.
6.3 The Client agree that Taskcrew may review and increase its Charges.
(a) Taskcrew shall give the Client written notice of any such increase 30 days before the proposed date of the increase;
(b) If such increase is not acceptable to the Client, it may desist from purchasing further business kits at the increased price.
6.4 The Charges for the Services shall be calculated in minutes on an hourly rate
6.5 The Client is responsible for any extra expenses or purchase of extra time credit that may be needed for Virtual Assistants to complete the Clients tasks.
(a) No amount of unused hours after ninety (90) days of Virtual Assistant services will rollover or be used by Client under these Terms
(b) All used hours are non-refundable
6.6 The Client shall pay the total Charges to Taskcrew in advance by credit or debit card without deduction or set-off.
(a) In the event that payment is not received or is for any reason (other than default or negligence of Taskcrew not received in advance of the relevant Services being provided then), without prejudice to any other right or remedy that Taskcrew may have:
(b) the Client shall pay interest on the overdue amount at the rate of 4% per annum above Barclays Bank plc's base rate from time to time. Such interest shall accrue on a daily basis from the due date until actual payment of the overdue amount, whether before or after judgment. The Client shall pay the interest together with the overdue amount; and
(c) Taskcrew may suspend all Services until payment has been made in full.
(d) All sums payable to Taskcrew under these Terms shall become due immediately on its termination, despite any other provision. This clause is without prejudice to any right to claim for interest under the law, or any such right under these Terms.
(e) All amounts due under these Terms shall be paid in full without any set-off, counterclaim, deduction or withholding (other than any deduction or withholding of tax as required by law).
6.7 In the event that following reasonable efforts on Taskcrew’s part to recover any sums
owed to it under these Terms by the Client, Taskcrew may refer the matter to an accredited
collections agency. Following such referral, Taskcrew shall be entitled to charge to Client
any charges by such collection agency in respect of recovery of the outstanding sums.
6.8 Taskcrew shall be entitled to charge the Client for any expenses reasonably incurred by the individuals whom Taskcrew engages in connection with the Services including, but not limited to, travelling expenses, hotel costs, subsistence and any associated expenses, and for the cost of services provided by third parties and required by Taskcrew for the performance of the Services
6.9 Taskcrew may at any time, without limiting its other rights or remedies, set off any amount owed to it by the Client against any amount payable by Taskcrew to the Client.
7. Limitation of Liability: The Client’s attention is particularly drawn to this Clause
7.1 Nothing in these terms and conditions shall limit or exclude the Taskcrew’s liability for:(a) death or personal injury caused by its negligence, or the negligence of its employees, agents or subcontractors;
(b) fraud or fraudulent misrepresentation; or
(c) breach of the terms implied by section 2 of the Supply of Goods and Services Act 1982 (title and quiet possession) or any other liability which cannot be limited or excluded by applicable law.
7.2 Subject to Clause 7.1, the Taskcrew shall not be liable to the Client, whether in contract, tort (including negligence), for breach of statutory duty, or otherwise, arising under or in connection with these terms and conditions for:(a) loss of profits;
(b) loss of sales or business;
(c) loss of agreements or contracts;
(d) loss of anticipated savings;
(e) loss of use or corruption of software, data or information;
(f) loss of damage to goodwill; and
(g) any indirect or consequential loss.
7.3 Subject to clause 8, the Taskcrew’s total liability to the Client, whether in contract,
tort (including negligence), breach of statutory duty, or otherwise, arising under or in
connection with these terms and conditions shall be limited to the price paid for Services
in the 6 months preceding any settlement or adjudication of any claim.
7.4 The terms implied by sections 3 to 5 of the Supply of Goods and Services Act 1982 are, to the fullest extent permitted by law, excluded from these terms and conditions.
7.5 Taskcrew shall endeavour at all times to ensure the accuracy of the completed work supplied to Client, it is the Client’s responsibility to verify its accuracy upon receipt, Taskcrew shall not be liable for any inaccuracies or any losses directly or indirectly arising from such inaccuracies. Any errors notified to Taskcrew within 14 days of completion will be rectified by us free of charge.
7.6 This Clause 7 shall survive termination of these terms and conditions.
8.1 Without limiting its other rights or remedies, either party may terminate the agreement with immediate effect by giving written notice to the other party if:(a) the other party fails to pay any amount due under these Terms on the due date for payment and remains in default more than 14 days after being notified to make such payment;
(b) the other party commits a material breach of any term of these Terms which breach is irremediable or (if such breach is remediable) fails to remedy that breach within a period of 14 days after being notified [in writing] to do so;
(c) the other is affected by an event or process of insolvency, or ceases to conduct business; or
(d) the other party repeatedly breaches any of the terms of these Terms in such a manner as to reasonably justify the opinion that its conduct is inconsistent with it having the intention or ability to give effect to the terms of these Terms.
8.2 Either party may terminate the agreement constituted by these Terms at any time by
issuing written notice of not less than 14 days.
8.3 Where there is a Bespoke price plan or service arrangement in place for Client, it can terminate any such service agreement by giving one month’s written notice to Taskcrew.
9. Consequences of Termination
On termination for any reason the Client shall immediately pay to Taskcrew all outstanding unpaid invoices and interest and, in respect of Services supplied but for which no invoice has been submitted, Taskcrew shall submit an invoice, which shall be payable by the Client immediately on receipt.
10.1 Taskcrew exercise a reasonable level of due diligence in screening and choosing its
Freelancers. However, Taskcrew carry out a wide range of Task Requests for a wide range
of clients, using a wide range of Freelancers. Work on the Task Request is provided by
Freelancers, who are not employed in your day to day business, and who will inevitably
have a subjective assessment of the best way to carry out the Task Request. Taskcrew
cannot and does not guarantee that all Work will be 100% error-free or comprehensive.
10.2 Taskcrew makes no warranty that:
(a) the Client Material and Confidential Information will be 100% secure against
unauthorised or unlawful processing of personal data and against accidental loss or
destruction of, or damage to, personal data, despite Taskcrew taking appropriate technical
and organisational measures intended to ensure such security;
(b) the Website will be uninterrupted in its availability, timely, secure, or error-free;
(c) any particular Freelancer will be available to carry out any Task Request;
(d) the Services will meet the Client's requirements or that the quality of any Work
obtained by the Client through the Services will meet the Client's expectations.
(e) the Work will be comprehensive or free from error;
10.3 No advice or information, whether oral or written, obtained by Client from Taskcrew (including from any Freelancer) shall operate to create any warranty not expressly stated in these Terms. 10.4 To the maximum extent permitted by law, Taskcrew disclaims any and all implied warranties in respect of the Work, the Services and the Freelancers, except as expressly set out in these Terms.
11.1 Client acknowledges that:
(a) Taskcrew has made significant investments in searching out and selecting competent
individuals or entities which it deems to be suitable Freelancers, and matching them with
Task Requests as appropriate; and
(b) Taskcrew has a fair, reasonable, legitimate interest in protecting that investment.
(c) Taskcrew has agreements with Freelancers which protect this investment by requiring that Freelancers obtain Taskcrew’s prior written consent before proposing or accepting any direct or indirect engagement with clients they have worked with. Accordingly, to the fullest extent permitted under applicable law, Client agrees that for a period of 6 months immediately following the last date of acceptance by Taskcrew of a Task Request submitted under these Terms, Client shall not without the prior written consent of Taskcrew directly or indirectly solicit any Freelancer to work for Client directly or indirectly in any engagement or business arrangement.
11.2 Taskcrew shall have absolute discretion as to whether or not to grant the consent
referred to in clause 11.1 above, which may be subject to financial conditions including
payment of sums equivalent to (by way of example only) those specified in clause 11.3.
11.3 Client agrees in the event of breach by it of clause 11.1 above, Client shall pay to Taskcrew a sum equal to 100% of the Charges payable to Taskcrew in respect of all Task Requests fulfilled by Taskcrew using the Freelancer in question in the 12 months preceding the date of the most recent Task Request undertaken by Taskcrew using that Freelancer. The Client and Taskcrew confirm that these sums represent a genuine pre-estimate of Taskcrew’s loss for breach of clause 11.1.
12. Refunds/If Client is Dissatisfied with the Service
12.1 If Client is unhappy with the Work or any other aspect of the Services, Client should
in the first instance contact firstname.lastname@example.org. If Client can demonstrate that a specific
requirement of a Task Request accepted by Taskcrew has not been met, but that hourly
charges have been applied (or time credit has been deducted from Client's business kit)
in respect of the requirement, Taskcrew shall either (at its option) arrange for the Work
to be completed to Client’s satisfaction or arrange for a credit of the time charged in
respect of such unmet requirement.
12.2 Refunds are absolutely at the sole discretion of Taskcrew.
12.3 All used hours are non-refundable
13. Intellectual Property Rights
13.1 All Intellectual Property Rights in or arising out of or in connection with the Services
shall be owned by Taskcrew.
13.2 For the avoidance of doubt, any Confidential Information of Client and any Client Material shall remain in the ownership of Client
13.3 The Client acknowledges that, in respect of any third party Intellectual Property Rights, the Client’s use of any such Intellectual Property Rights is conditional on Taskcrew obtaining a written licence from the relevant licensor on such terms as will entitle Taskcrew to license such rights to the Client.
14.1 Force majeure: Neither party shall be in breach of these terms and conditions nor
liable for delay in performing, or failure to perform, any of its obligations under them if
such delay or failure result from events, circumstances or causes beyond its reasonable
control. Such causes include, but are not limited to: power failure, Internet Service
Provider failure, industrial action, civil unrest, fire, flood, storms, earthquakes, acts of
terrorism, acts of war, governmental action or any other event that is beyond the control
of the party in question. If the delay continues for a period of 90 days, either of us may
terminate or cancel the Services to be carried out under these Terms and Conditions.
14.2 Assignment and other dealings.
(a) Taskcrew may at any time assign, transfer, mortgage, charge, subcontract or deal in
any other manner with all or any of its rights under these terms and conditions and may
subcontract or delegate in any manner any or all of its obligations under this agreement
to any third party or agent;
(b) The Client shall not, without the prior written consent of the Supplier, assign, transfer, mortgage, charge, subcontract, declare a trust over or deal in any other manner with any or all of its rights or obligations under these terms and conditions.
(a) This agreement constitutes the entire agreement between the parties and supersedes
and extinguishes all previous agreements, promises, assurances, warranties,
representations and understandings between them, whether written or oral, relating to its
(b) Each party agrees that it shall have no remedies in respect of any statement, representation, assurance or warranty (whether made innocently or negligently) that is not set out in this agreement. Each party agrees that it shall have no claim for innocent or negligent misrepresentation based on any statement in this agreement.
14.5 Waiver: A waiver of any right or remedy is only effective if given in writing and shall not be deemed a waiver of any subsequent breach or default. A delay or failure to exercise, or the single or partial exercise of, any right or remedy shall not:
(a) waive that or any other right or remedy; or
(b) prevent or restrict the further exercise of that or any other right or remedy.
14.7 Notices: Any notice or other communication given to a party under or in connection with these terms and conditions shall be in writing, addressed to that party at its registered office or such other address as that party may have specified to the other party in writing in accordance with this clause, and shall be delivered personally, or sent by pre-paid first class post or other next working day delivery service, commercial courier, or email.
14.8 Third parties: No one other than a party to these terms and conditions shall have any right to enforce any of its terms.
14.9 No Partnership: Nothing is intended to or shall be deemed to constitute a partnership or joint venture of any kind between the parties, nor constitute agency of another party for any purpose and neither party can bind the other.
14.10 Governing law: These terms and conditions, and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with it or its subject matter or formation shall be governed by, and construed in accordance with the law of England and Wales.
14.11. Jurisdiction: Each party irrevocably agrees that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with these terms and conditions or its subject matter or formation.